Your privacy

Medibank Private is committed to handling all personal information it collects in accordance with privacy legislation.

What personal information do we collect?

The types of personal information that we may collect include:

• identifying and contact information, such as name, age, employment details, email address and mobile phone number;
• financial information, such as premiums and bank account details;
• sensitive information, including information about health and claims; and
• information about your activities, including sporting and other lifestyle interests.

Where possible, we will collect this information from you, or from a person authorised to provide us this information on your behalf. Where necessary, we may also collect information from government agencies, employers, educational institutions, service providers and advisers who have dealt with you.

Why do we collect your personal information?

We collect personal information about our members, suppliers, contractors and other contacts to understand and meet their needs, to conduct our activities and meet our legal obligations. If you do not provide us with the information we ask for, we may not be able to perform these functions.

How might we use your personal information?

Generally, we use your personal information to:

• provide our products and services;
• manage our relationship with you;
• comply with laws;
• process and audit claims;
• develop products and services;
• assess your suitability for, and provide you with information about, other products or services that we think may be of interest to you. (This may include our own products and services or the products or services of others). If you do not want to receive information about these products or services you can withdraw your consent by contacting us; and
• perform any of our other functions and activities.

Our range of products and services and our functions and activities may change from time to time.

Electronic communications

From time to time, we may send you marketing materials via electronic communication such as email or text message. If you wish to withdraw your consent for us to do this, please contact us.

Disclosure of personal information to other parties

We may disclose your personal information to third parties necessary to conduct our activities, such as:

• our professional advisers;
• our service providers;
• our related bodies corporate;
• health service providers;
• parties involved in a prospective or actual transfer of any part of our assets or business;
• payment systems operators and financial institutions;
• persons authorised by you, including your agents and advisers and educational institutions;
• your employer, if you have a corporate insurance product; and
• other parties to whom we are authorised or required by law to disclose information.

Contacting us

Please contact us if you have any queries, or if you want to update or access your personal information, as provided for by the privacy legislation.

This Privacy Statement is updated from time to time. To obtain a copy of the latest version, please visit our website at medibank.com.au or drop into a Medibank Private Retail Centre.

Effective from 2 April 2007