Make a claim online with My Medibank

we've made it easier to claim online

How to make a claim online

1Step one

Register or login to My Medibank on our website, or by using the My Medibank App.

2Step two

Select 'Make a claim' and follow the simple instructions to submit your claim.

3Step three

Medibank will then pay any applicable benefits directly into your bank account or send a cheque in the mail.

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Other ways to make a claim

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Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

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Mobile phone

Members with an Android phone can use their digital card in the My Medibank app to tap and claim at extras providers with a HICAPS machine.

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Post

Send us a letter with your completed claim form and the original invoices or receipts.

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In store

Visit us at a Medibank store with your completed claim form and the original invoices or receipts.¹

What can be claimed online?

Depending on your level of extras cover, the following can be claimed online²: 

  • Acupuncture
  • Chiropractic
  • Clinical Psychology
  • Counselling
  • Dietetics
  • Dental
  • Eye Therapy
  • Myotherapy
  • Occupational Therapy
  • Optical Items
  • Orthodontics
  • Osteopathy
  • Pharmaceuticals (non-PBS)
  • Physiotherapy
  • Podiatry
  • Remedial Massage
  • Speech Therapy

What claims can't be submitted online?

Depending on your cover, the following claims cannot be submitted online. However, these claims can be submitted offline using one of the methods listed below:

  • Ambulance services (medically necessary)
  • Claims involving compensation or damages
  • GapCover claims (surgeons, anaesthetists, assistants etc.)
  • Individual claims associated to more than one individual
  • Hospital accomodation
  • Health appliances
  • School accident
  • Chinese Medicine, Exercise Physiology and other Natural Therapies³ 
  • Diagnostic procedures
  • Therapeutic procedures
  • Oral and Maxilofical services
  • Cleftlip and cleft palate services
  • Miscellaneous services 

How to submit an offline claim:

Submit your claim at a Medibank store, or send your claim to:
Medibank Private Limited
GPO BOX 2984
MELBOURNE VIC 3001 

For extras claims: provide Medibank with your completed claim form and the invoices and/or receipts.

For residential medical claims: lodge the bill with Medicare as a paid, or unpaid claim using the Medicare two-way claim form.

Alternatively, you can make a claim with Medicare, then with us, by providing Medibank with the Medicare Statement of Benefits.

For Overseas Workers or Overseas Visitors Health Cover medical claims: for medical services that can't be claimed online, mail your receipts directly to Medibank with a completed claim form.

For Overseas Student Health Cover claims: please see the OSHC claims page.

Get payments made directly to your bank account using the My Medibank app

Our app makes it easy to register or update your bank details, so you get your benefits faster and deposited straight into your account. Download the app to get started.

 

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Manage your cover with MyMedibank

Frequently asked questions

Need help making a claim? Medibank is here to support you.

Did you find this information useful?

Things you should know: 

1 Claims submitted in store, will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

2 Some claims, like paper based, may take longer to update.

3 Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.

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Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
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