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Medibank at Home

Shaping the future of care.

Medibank at Home is a group of trial programs that bring hospital care into our members' homes and provides them with choice over where they receive their treatment. For any enquiries about the program, including eligibility and program availability, contact the Medibank Member Health Programs Line between 9am and 5pm AEST weekdays.

Rehab at home program now available nationally

After a successful trial we can now offer all eligible members this program.~ In consultation with your treating doctor, you could have your rehabilitation after either partial or total hip or knee joint replacement surgery at home. Hear from member Ken about his experience receiving treatment through the rehab at home program.

What programs are we trialling?

When it comes to care, be it recovery or treatment, we believe that every person deserves to choose where they receive it, where clinically appropriate. We're hoping that early encouraging results in these trials will lead to a national roll-out, providing more eligible Medibank members with the choice to receive care where they want it. Read more about our progress below.

Chemotherapy at home trial

We’re giving eligible members in VIC, WA, SA, QLD metro and NSW metro greater choice and flexibility through our chemotherapy in the home trial.

This program removes the need for additional frequent trips to hospital for this treatment and increases comfort levels for members going through an extremely difficult time.

Palliative care at home trial

Many Australians say they would prefer to die at home. By partnering with specialist palliative care providers in various locations around Australia, we are giving eligible customers and their families the choice to receive end-of-life care and support in the comfort and familiarity of their own home.  

Haemodialysis at home trial

Medibank members with chronic kidney disease spend an average of 4-6 hours in hospital, 3-4 times per week.

We’re bringing this treatment into the comfort of their own home to ease the burden on the members and their carers.

Looking for information about Medibank at Home?

Our Medibank at Home Health Support Officer is on hand to answer all enquiries about the program, including eligibility, program availability, potential providers and trial progress. Call or email us between 9am and 5pm AEST weekdays.

Contact us

9:00AM - 5:00PM AEST
Monday - Friday

1300 733 338

Supporting our members in multiple ways

We also have a number of complimentary programs that are currently available to eligible Medibank hospital members.

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Hospital Assist

Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. Hospital Assist includes expert phone support and information to help you prepare and recover, hospital information and patient reviews and Medibank 24/7 Medibank Nurse.

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Care Complete

Living with a chronic condition can be difficult. Find out how Medibank is supporting members with their health through our CareComplete programs.

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24/7 Help on Hand

Members with eligible hospital cover can chat to experienced and qualified health professionals over the phone via our 24/7 Mental Health Advice Line and our 24/7 Medibank Nurse.*

Things you should know

~ Not available in all areas. 

* OSHC members should call the Student Health & Support Line on 1800 887 283

Things you should know

~ Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.

^Waiting periods apply. Up to annual limits, Some lens coatings excluded.

# For Accidents that occur after your cover starts and for which treatment is sought within 7 days. Excludes claims covered by third parties such as WorkCover and our Private Room Promise. Out of pockets may apply.

+ Not available in all areas. Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply.

* Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

‡ For new members on new memberships who join and start eligible combined hospital and extras from 1 August to 31 August 2020 and who have not held Medibank health cover in the previous 60 days (unless dependents coming off their parents cover). Must quote promo code 4FREE and set up direct debit when joining. Must maintain direct debit and hold eligible product for 28 continuous days from the policy start date to get the next four weeks free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Offer excludes Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.

Have questions?

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