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Contact us

Want to talk to someone about our insurance options? Give us a call or pop into one of our stores across the country.

New customers

For Life, Funeral or Income Protection insurance quotes, call 1300 766 085.  We are open from Monday to Friday, between 8:00am and 8:00pm AEST.

Alternatively, you can request a quote anytime online.

Existing customers

For any existing customer queries:

Phone

Call us 1300 766 085.  We are open from Monday to Friday, between 8:00am and 8:00pm AEST.

Email

For any email inquiries, please send through to service@life.medibank.com.au

Post

Medibank Life Insurance

PO Box 6728
Baulkham Hills

NSW 2153

Make a complaint

We are committed to seeking out, listening to and acting on your feedback, to ensure we continuously improve your customer experience.

If you have a complaint about your insurance or the service we've provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

  1. Please email, phone or write to us (our contact details are shown above) to let us know about your complaint or to provide feedback.
  2. If we can't resolve your matter immediately we will escalate it to our internal complaints resolution process.
  3. If we can't resolve this internally, you can escalate to the Australia Financial Complaints Authority (AFCA) for an independent review.

Australia Financial Complaints Authority

Telephone:    1800 931 678

Website:         www.afca.org.au

Email:             info@afca.org.au

Mail:               GPO Box 3, Melbourne, Victoria, 3001

AFCA is an independent complaint review service. A decision of AFCA is binding on us (up to specified limits) but not on you. It is a service provided without cost to you.

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice.